Frequently asked questions
Everything you need to know.
Clear answers, thoughtful service, and a cleaning experience designed to feel refreshingly simple.
01How does pricing work?+
Every quote is personalized based on your home’s size, condition, service type, and specific needs. Complete our quote form with as much detail as possible so we can provide an accurate recommendation.
02Do I need to be home during the cleaning?+
No. Many clients provide secure access instructions. We’ll confirm access details with you before service.
03Do you bring cleaning supplies and equipment?+
Yes. Our team arrives with the standard professional supplies and equipment needed for your scheduled service. Let us know in advance about sensitivities or product preferences.
04What should I do before my appointment?+
Please pick up personal belongings and excess clutter, secure important items, and ensure we have clear access to the areas being cleaned. This allows us to focus our time on cleaning.
05Are pets okay?+
Absolutely. Tell us about your pets in the quote form. For everyone’s comfort and safety, we may ask that pets be secured during the appointment.
06What is the difference between The Standard and The Reset?+
The Standard is maintenance cleaning for a home in generally maintained condition. The Reset includes more detailed work and extra time for buildup, baseboards, doors, trim, and other areas that need deeper attention.
07Can I book recurring cleaning?+
Yes. Weekly, biweekly, and every-four-week options may be available after your initial service. Recurring care is the best way to maintain the Well Kept standard.
08Do you offer move-in and move-out cleaning?+
Yes. The Move is designed for empty or nearly empty homes and includes detailed attention to cabinets, drawers, closets, kitchens, bathrooms, and floors.
09What if I need to reschedule?+
Please contact us as soon as possible. Rescheduling and cancellation terms are outlined in your service agreement.
10Do you guarantee your work?+
Your satisfaction matters. If something within the agreed scope was missed, contact us promptly so we can review and make it right in line with our service agreement.
11Founding Client Offer+
Our Founding Client Offer is our way of welcoming the first households to experience Well Kept.
The offer is subject to the following terms:
- Available to the first 10 qualifying new households that book and complete their first Well Kept cleaning.
- Includes 25% off the base price of the client's first cleaning service.
- Add-on services are not included in the 25% discount.
- Available to new Well Kept clients only.
- Limited to one Founding Client offer per household.
- The offer has no cash value and is not transferable.
- The offer cannot be combined or stacked with another discount, promotion, or introductory offer.
- Submitting a quote request alone does not guarantee a Founding Client spot.
- A Founding Client spot is secured only after the client's first service has been officially scheduled and any required deposit has been received.
- All services remain subject to Well Kept's normal service policies, availability, service area, deposit requirements, and cancellation policies.
- Well Kept reserves the right to modify or discontinue promotional offers.
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