Frequently asked questions
Everything you need to know.
Clear answers and a cleaning experience designed to feel refreshingly simple.
01How does pricing work?+
Choose your service and home details to see the calculated price before booking. Homes over 3,500 square feet or requests with significant buildup receive a personal scope review.
02How do I reserve an appointment?+
Choose a live Square time and pay the flat $50 deposit. The deposit is credited to your service total. Your appointment is confirmed after Square records the payment.
03When is the remaining balance due?+
The remaining balance is due after your cleaning is completed on the scheduled service date.
04Do I need to be home during the cleaning?+
No. Many clients provide secure access instructions. We’ll confirm access details with you before service.
05Do you bring cleaning supplies and equipment?+
Yes. We arrive with the standard professional supplies and equipment needed for your scheduled service. Let us know in advance about sensitivities or product preferences.
06What should I do before my appointment?+
Please pick up personal belongings and excess clutter, secure important items, and ensure we have clear access to the areas being cleaned.
07Are pets okay?+
Absolutely. Tell us about your pets during booking. For everyone’s comfort and safety, we may ask that pets be secured during the appointment.
08What is the difference between The Standard and The Reset?+
The Standard is maintenance cleaning for a generally maintained home. The Reset includes more detailed work and extra time for buildup, baseboards, doors, trim, and areas that need deeper attention.
09Can I book recurring cleaning?+
Yes. Weekly service receives 15% savings and biweekly service receives 10% savings on the base service. Recurring savings do not stack with another offer.
10Do you offer move-in and move-out cleaning?+
Yes. Move-In Cleaning and Move-Out Cleaning are separate booking choices for empty or nearly empty homes, with detailed attention to cabinets, drawers, closets, kitchens, bathrooms, and floors.
11What if I need to reschedule?+
Please contact us as soon as possible. Rescheduling and cancellation terms are outlined in your service agreement.
12Do you guarantee your work?+
If something within the agreed scope was missed, contact us promptly so we can review and make it right in line with our service agreement.
13Referral Program+
Give $25. Get $25. A referred client receives $25 off their first completed cleaning, and the referring client receives a $25 credit after that service is completed and paid in full.
- Referral credits have no cash value and cannot be applied to deposits.
- One referral credit may be redeemed per appointment.
- The referral discount does not stack with another promotion.
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Ready to come home
to clean?
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